Yesterday I sent SAFRAN MorphoTrust a complaint email because it took them so long to let us know that my prints were rejected. In my earlier post I mentioned that my prints have been rejected twice and I disliked them for taking so long. Well this morning I got a phone call from them responding to my email. The nice, young lady on the other end told me that she was sorry for it taking so long and they were going to do all they could to make things right with me. They are going to skip making me do another fingerprinting session (YAY!) and instead they are going to do the Name Based Search. This is awesome news because we were told I would have to be rejected 3 times before that could be done but their policy says 2 times. I will go with THEIR policy. ;)
So now I want to say that I recant my statement saying that I dislike SAFRAN MorphoTrust. They seen to be not so bad after all!
Now I just have to send them copies of the TWO rejection letters, my full name, DOB and SSN and then my check will be done. YAY!
6 comments:
Wonderful news.
Thank you Becky. :)
SO I got an email from Adoption Journey this morning..and clicked on "others on the journey" And there on the first page I saw someone from WV, then I realized I have meet you! lol. We meet at PRIDE class this past Tuesday. I thought it was funny to run into your blog considering there are TONS of them!
Rachel,
That is Hilarious! What are the odds? Yeah I remember you and your husband from the Pride class on Tuesday! How are you? I will check out your blog.
We are good :) And looking at all the paperwork they gave us, we are going to be busy!
That is good. Yes you are going to be busy from all the paperwork. You will have a ton more to do in the future too. I saw a T-Shirt once that said "So far no morning sickness...but the paper cuts are terrible!" You are now "paper pregnant" congratulations on joining the club! :)
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